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It works on both sides.  That is, I expect good customer service in any establishment where I am letting go of my hard-earned dollars.  Don’t ignore me, try to find answers to my questions, don’t make me wait too long, etc.

But customers should also try to be a little nicer.  Why is it that when a worker dons a hat or apron for their job that people immediately treat them like second-class citizens?  Daughter Alison has worked retail for more than 10 years and has many stories of the rudeness of customers.  People come in with obviously used merchandise and try to get full refunds or new products in exchange, shoplift in shocking quantities and paw through merchandise that was carefully folded, etc.

Now that I’m working part-time at a coffee shop that specializes in custom drinks, it is amazing how people take that as an opportunity to be overly demanding. Again, the fact that I wear a hat and apron seems to bring me down a few levels beneath them in their eyes; maybe they’d be surprised to know of my “other” jobs as magazine publisher/writer/photographer, travel director and on-air talent and my college cum laude degree, etc.? A woman demanded a new drink today because the bubbles in her foam were too big….the next person made the drink the same way, but showed her as they spooned it into the cup so she felt it was better. *aargh. Another ordered 20 pumps of chocolate and 20 spoonfuls of chips in his drink and the way the system works, he wasn’t even charged extra…wow, working the system!

But don’t get me wrong! I enjoy people…talking to people, serving people, trying to bring that “rainbow to someone’s day”….but I often wish people were more aware of how they are affecting people around them. Is it harder to be nice?

Think about it next time you’re in a retail or food establishment, okay? And check this out… http://www.fatbraintoys.com/play/2013/5/15/five_lessons_in_customer_service_i_learned_from_my.cfm?gclid=CPWWleye8r4CFa1cMgodaVkAuw

 

If you know me, you know the in-laws have been living with us for 3 years now. We’ve been through many ups and downs in that time, as sharing a household is never easy.  Feelings get hurt, things get broken or dirty, schedules compromised, etc.

Hubz and I went into this like everything we do;  we researched, learned, prepared, made lists, etc. and yet knew there would be surprises. What surprised us the most, I think, is the fact that things never settle into a routine.  Each week of the last three years has brought new challenges and new ways of doing things. Just when you think you have it down, something changes! Someone gets sick, a health care provider retires or moves, and more.

Our latest change involves the nursing home.  Again, we knew it would happen, but you can never really fully prepare for the emotions that come along with that.  Gene fell Thanksgiving week and cracked a vertebrae, which is easily cemented…but nothing is easy when you’re 87.  It has set him back both physically and dementia-wise, necessitating his permanent move to assisted living.

That leaves Nola home with no daily health care provider, no social life and an overriding sadness of having to put her husband in a nursing home.

Nola & Gene = 65 year anniversary! 1/21/14

Nola & Gene = 65 year anniversary! 1/21/14

And so we enter a new phase of this cycle of living.  No one ever said it was pretty.  And even as I say “I can’t do this any more” I’m reminded of Phil. 4:13…”I can do all things through Him, who gives me the strength I need.” and I trudge on.

The WordPress.com stats helper monkeys prepared a 2013 annual report for my blog.  My take-away is I need to write more often…just 11 posts in 2013, apparently.

Here’s an excerpt:

A San Francisco cable car holds 60 people. This blog was viewed about 2,300 times in 2013. If it were a cable car, it would take about 38 trips to carry that many people.

Click here to see the complete report.

I took a quilting class to learn the basics so that I can tackle the vintage quilt my mom gave me from my great-grandmother. I was impressed at the number of tips, etc. I picked up even though I’ve been sewing since 4th grade.

The process is not difficult; it just takes patience (okay, I admit I’m a little lacking there), precision (well, I’m usually in a hurry and not so precise either) and persistence.

The quilt is called “Just Between Friends” and I took the class with a friend, so that was fun. It is the ‘lap quilt’ size, which is nearly twin sized!

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Lauren was not a fan of her 1980s pink-toned cabinets, but wasn’t able to purchase all new ones either.  She started to paint, but quickly decided she was in over her head and called me in!

Here is the process;  clean, lightly sand, paint x 3 coats of Annie Sloan Chalk Paint, distress with power sander, 2-3 coats of clear wax, buff.  Also, removed all hardware and spray-painted some of the old handles to match the new knobs. Then replaced all cabinets and hardware….and got myself a bottle of wine! *whew* long process and good arm muscles.

How many chairs like this have you seen at garage sales, Goodwill, etc.?  I think this came from a yard sale and cost less than $10. It is solid wood and has a nice figure, tho.

www.kathimoore.comWell, with just a little paint, a friend who fixed the seat for me, and some fabric I already had from Crimson Tate, suddenly it is a very cute side piece.  Just because I had more fabric that happened to coordinate, I made the pillow, too.  I frequently buy fabric that I just LIKE, so when I’m bored I can make a pillow or two or cover a bulletin board or some little project like that. I know…its a disease!

Don’t you think this is much cuter now?  (and…its for sale if you like…but not the cat!)

www.kathimoore.com IMG_1821

We had this square coffee table, which worked great when we had a sectional sofa. We no longer have the sectional sofa, so it was time to sell the table.  No one seemed interested in a wood table, so out came the paint…and Pinterest for inspiration!

Chalk paint and distressing (with some shoe polish) on the bottom, chalkboard paint on the top….and Voila! Off to the consignment store…

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